We are committed to a policy of continual improvement based on the foundation of a Quality Management System compliant with the requirements of ISO 9001:2000 to meet customer’s requirements and any applicable legal requirements, codes of practice etc. 

We seek to continually improve the effectiveness of this Quality Management System, which is reviewed during our Management Review Meetings, when we also review our quality objectives. We establish new objectives, wherever our system may benefit from doing so to ensure continuing suitability to satisfy the needs of the Company and our clients. 

Our objectives are to: 

• Fully understand a client’s requirements and to advise, tailor and deliver a cost effective Best Practice solution. 

• Develop and implement controlled processes. 

• Define responsibilities to support the operation and monitoring of these processes. 

• Comply with the requirements of the Quality Management System and continually improve its effectiveness 

• Establish and communicate quality objectives and performance targets to Company personnel 

• Measure achievements against objectives and targets and take action as needed. 

• Develop employee skills and increase their contribution through effective training. 

Nick Hilliard, Managing Director, Redhouse